S900 balances snapped when closing the last half inch
Professional from Uncasville, CT
Jul 7, 2016 11:38 am
I ordered S900-26 balances. I should have gotten 27" but I moved the installation down an inch to account for the difference in length. I hope these pictures tell the story. As I said to customer care when I called Wednesday AM, everything went well until we closed the window the last half inch. When we did that, both balances snapped.What is the problem.
4 Replies
Paul from SWISCO
Jul 11, 2016 12:27 pm
Sorry to hear about the problem. It definitely sounds like the balances are too short, even after you moved it down. That said, moving the installation hole down an inch should have made up for it. What is the exact length of the tube for the old balance? Can you also tell me the exact length of the inside spiral?
Quick Learner from CT
Jul 14, 2016 10:42 am
Hi,
Thanks for the response. You asked for the exact length of the tube and the spiral.
The tube is 27 " and the spiral, (not including the part that holds it in place) is 26".
Hope this is helpful. Keep me updated, please.
Thank you,
Andy
Thanks for the response. You asked for the exact length of the tube and the spiral.
The tube is 27 " and the spiral, (not including the part that holds it in place) is 26".
Hope this is helpful. Keep me updated, please.
Thank you,
Andy
Paul from SWISCO
Jul 15, 2016 2:14 pm
Thank you. If those measurements came up short when you closed the sash, then I would recommend our S900-27. This has a 27" long tube an a 28" long spiral.
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