SGD-R20-144x96 - Roller parts and video to replace the rollers for this model

A home owner from Phoenix AZ says:
Would you be able to tell, what type of rollers are needed for this sliding door and if you have any videos on how to replace them? Is this an aluminum or vinyl?
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Tom from SWISCO responded:

It's not possible to ID the rollers without seeing them out of the door first. I know that's more of a project than you had in mind, but it's the only way.

As for whether your door is aluminum of vinyl, that's something you would know better than me. I suppose from your photos that it looks aluminum, but that should be simple enough to confirm in person.

The video below will offer you more insight on how to remove the rollers.

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