SPRING STOPS?

Question

I ordered new springs from you guys and was installing them in one of my windows and couldn't get the side balance springs to catch with the window.  So, I pulled the window back out and noticed the pieces on the top/sides of the window (that I believe are supposed to catch the side springs) were broken on both sides (left and right).  Those pieces are right at 5/8" wide.  I have no idea what they would be called?

Paul · Accepted Answer

Hello,

We can't guarantee a replacement since the top sash guide in your picture is pretty badly damaged but take a look at our 18-032 top sash guide and compare it to an undamaged top sash guide. Thank you!