Hello, I ordered item number 90-072 Sweep lock. The description says it is 2 - 1/4" however upon receiving the product, It is not 2-1/4 it is closer to 3"and does not fit on my door. I think I made an error with my original measurements. The original lock measures about 2". Do you know if you carry this kind of lock?
I will attach a photos for reference
Sweep lock
Home Owner from USA
Jul 8, 2024 3:37 pm
5 user uploaded images
4 Replies
Casey from SWISCO
Jul 9, 2024 4:00 pm
Hello,
The lock that you purchased measures 2-1/4" between the center of the installation holes, not the entire lock. To get started, we'll need you to write out the exact distance between the center of your locks installation holes compared to the image below. Thank you.
Alternate image for 90-072
Home Owner from USA
Jul 9, 2024 5:12 pm
I made an error with my original measurements so I I'm just looking to see if I can return the one I bought and I'm looking to find the kind I previously had which is shown in the above pictures. The distance between the center of each hole on my original lock is 1 3/4" I have attached photos for reference.
Thank you
Thank you
5 user uploaded images
Casey from SWISCO
Jul 10, 2024 9:32 am
Thanks for getting back to us. Unfortunately, we do not carry a lock like yours with the same 1-3/4" hole spacing. We apologize for the inconvenience but you are welcome to review our return policy here.
Related Products