Andersen Sash Balance Needs Replacing

Question

One of my Sash Balances is not working (cord will not retract when window is opened)

This is an Andersen Double Hung window with the following information in the Andersen Data block:
CIG-2 1-91
Andersen High Performance
IGCC CBA IGMAC

Please help me understand which Sash Balances I should order from you.

If necessary I can remove the sashes first and remove the sash balances - if you think there's a part number on them.

Thanks,
Erik

Tom · Accepted Answer

Hey, Erik. Yes, there is a stamp on the balance itself that we need to know before we can recommend anything. To play it safe, give me every stamp printed on it (or better yet, take pictures of them), but we are specifically looking for the numbers that may include a "#," "H," or "P" symbol.