Sash Channel Balance Identification

Per your website the end pieces appear be 19-005 top (winged) and 15-002 Foot (not winged)(which has the dimension of 1 3/32" Length is 37". None of the web identifiers show those two parts together on a balance. Thus my confusion.
Can you verify what the correct replacement part number is based upon the existing marking. This window is about 7-9 years old.



Good afternoon, and thanks for posting. You're absolutely right, this attachment configuration does not match any of our standard balances. It will have to be custom made. I will email you a purchase link and price quote that you can use to place an order on our website.

Seems funny to me that a very standard window that is 1300 homes in my neighborhood alone would have a custom Sash balance in some 13000 plus windows...



Thank you also for verifying your stamp. We'll may have to re-think that custom order form, so sit tight on that for now. Can you weigh your window sash for me? We do not have an option that corresponds with a stamp of 36-9, and I need to know what kind of weight these balances will be lifting.

That could be the discrepancy in the balance numbers . I may have looked at two different windows...
I just checked the tracks and they are unobstructed and symetrical in width and depth top to bottom. I think the winged shoes would fit OK on the bottom if the work On the top.



It's ultimately up to you. Personally, I'd go with whatever the original installers used. They may have had a reason for choosing the hardware they chose that would only make itself apparent once the hardware is installed.
If you want to go with a non-winged bottom shoe, you can go with the custom order link we sent over.
Otherwise, you can take a look through our Non-Tilt 1/2" Wide Channel Balance Section and see if you see an attachment combination you'd prefer. Again, though, I highly recommend sticking with what you have installed now.