Sash Cord broken Anderson new construction window

A quick learner from Flushing ny says:
I have a 25x36 window in my bathroom from 1987
I need to replace the cords or lift unit

Can you send the part#
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Bob from SWISCO responded:

Thanks for posting. I'm afraid I'm not entirely sure what you need. Could you take pictures of the parts you need to replace, removed from the window if possible? This would help us narrow down what you need. Thanks.

A quick learner from Flushing ny says:
Both sides have the same number
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Bob from SWISCO responded:

Thanks for getting back to us with your photos. Our 24-431 Andersen Sash balance should work in place of your balance stamped with "419." Take a look and get back to us if you have any other questions.

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