Sash Guide Needed but also another piece broken.

Hello! I think your labels are a little mixed up in your photos. The part you can't identify, the one that's on the top corner of the sash, is itself the top sash guide. Whether it's the 18-166 or not, though I cannot say. You'll have to remove it to confirm. These are just screwed in place.

The other part you point to is just the top fitting of the channel balance. Yours appears to be in good condition but it if is broken then I will need a clearer photo of it removed from the window in order to identify a match.

I recommend watching the videos I've related to this page. These should give you a better idea of what you're working with and what you need to do to identify the right replacement parts.

I've never heard of a top balance fitting being glued on in any circumstance. I would triple check that, if I were you. These are commonly just riveted to the balance channel itself. If your top fitting is glued on, then someone installed it improperly. You would then have a whole host of other issues you have to address before you can repair this window. I highly recommend confirming this detail to be sure.

Either way, I can't really make a confident recommendation based on the picture above. Too much of it is obscured. It could be a match for our 19-005 or 19-002, but there are a lot of other possibilities as well. You can see our full selection here.

You can also see the proper method of installing these to the balance in the video below. I have to reiterate that no glue is involved in the installation of these parts, nor should it ever be. These would break after just a few minutes of operation if all that was holding them to the balance was glue. It's a really, really bad idea.

Thanks for the additional information. If I'm understanding these photos correctly, it looks like you need a top sash guide, which we covered above, and the top cap of the sash frame.

We unfortunately cannot replace the frame of the window sash. I'm not sure that's something you can even purchase, you may actually need an all new sash entirely. If I were you, I would contact the original manufacturer of the window to see if that's something they can help you with.

That strip is unfortunately part of the frame, even if it is removable. In either event, it is not something that we can supply. You will need to contact the original manufacturer directly.