Sash Guides
Thanks for posting. The Series 380 is actually compatible with a few different top sash guides. Can you remove your old one and show us photos of the front and side? That's the best way to find the right replacement. Thanks.
Thanks for the response. This looks a lot like the 18-201 Top Sash Guide. Review the dimensions and see if you agree.
Almost all these top sash guides are intended to work with the standard-sized channel balances. They all come in slightly different shapes and dimensions, and that has much more to do with the window sash design than the size of the balance. If the dimensions of the guide match what you have, then the 18-201 is what you need.