Sash balancer for double hung window

A quick learner from NH says:
Need 11600-2 sash balancer.
D1 8#31 12 79
Not sure which one to get. Can you please help?
Thank you
Thumbnail of the uploaded file named BF42B458-F3C0-46C0-BA43-1BD576DBCF68.jpeg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

The 8#31 stamp on your original balance indicates that you'll need the 24-837 Andersen sash balance. Take a look and thanks for posting! 

How to replace an Andersen Window Balance
How to replace an Andersen Window Balance
VIDEO
WATCH >
Andersen's Narroline Sash Balances
Andersen's Narroline Sash Balances
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.