Sash does not rest on balance spring

Question

Hi,

As I was opening my window, the clips that allow the sash to rest on the balance springs broke and the balance springs shot upwards in the channel. The first attached picture is the clip that broke and the second picture what everything looks like now with the broken clip.

Do you happen to know what replacement part I need ?

Thanks,
David

User submitted photos of window hardware.

Tom · Accepted Answer

Hi David. It looks like you will need a top sash guide. We will need to see a photo of it out, from an angle that shows its side and then an angle that shows its front as well. Dimensions will also be a bonus. I recommend you reviewing the video I have listed below to give you an idea on how these work for you.