Sash guide? for double hung window

A home owner from Denver Colorado says:
January 31, 2018
Need 4 of these, metal has broken out on 3 of them, assuming these are sash guides?
Thank you.
Mark
Coil balance shoe
Profile picture of Tom
Tom from SWISCO responded:
February 2, 2018
Hi, Mark. These are actually pivot shoes. Sash guides are located someplace slightly different on the window; but that doesn't matter. Take a look at 15-175. You can use this part if you find that it's the same size as your old shoe.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.