Sash pvc parts

Hi there!

Thanks for reaching out to us. I'm afraid I don't recognize the pivot shoe or pivot bar shown here. Please allow us to look further into this. We will reach out when we have more information. 

I'm afraid I don't recognize the balance system shown here. Unfortunately, we don't sell a replacement for the pivot shoe or pivot bar shown here. Your best bet might be to contact the original manufacturer of the window, whoever they may be. I am very sorry that we can't be of help with this repair; please let us know if you have any other hardware questions.