Series 350 sash window channel balances?

A home owner from Seattle WA says:
I need a pair of this in 19.5 inch length. As per photo, markings on back say 19 5 BSI T E. The T might be an arrow pointing up, hard to tell. Please advise. Thank you!
Thumbnail of the uploaded file named 19 5 BSI
Thumbnail of the uploaded file named D8F2DE1E-A6CF-4A0D-9A8A-39F9C12AD374.jpeg
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Bob from SWISCO responded:

We can replace this balance for you, but it is not a Series 350. In fact, this balance has to be custom made due to its unique design. Can you show me the metal clip or hook at the end of that white cord? It should resemble our 62-108 or 62-106, among other possible shapes. From there I should be able to ID what you need.

A home owner from Seattle WA says:
Here is a photo of the hook. Please let me know if you need other info. Thank you!
Thumbnail of the uploaded file named 9E9B85DB-8219-4712-B315-A7B58053231A.jpeg
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Bob from SWISCO responded:

Thanks for getting back to me. That's perfect, thanks. I just shot you an email with a custom link to order a pair of these balances stamped 19-5. Let me know if you have any questions prior to placing this order. 

A home owner from Seattle WA says:
Many thanks, I have ordered!
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
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