Good morning,
The top sash on one of my probably close to 20-year-old Atrium vinyl replacement windows came crashing down one night in my tenant's apartment. Quick observation: I do not see strings on either side, so assume clips and entire spring housing on both sides need to be replaced.
The inside of the entire window measures about 55.5 inches (photos attached are not of broken window).
Kindly advise proper parts.
Thank you!
Karalyn
Casey from SWISCO responded:
April 18, 2023
Hello, I can be positive with the hardware still installed but I would recommend starting by comparing the specifications of the S770 channel balance to the assembly shown in your photos. If you need new pivot shoes, we also offer the 15-135 that is similar. Again, it is important to remove the parts from the window to confirm that the width and thickness shown below match up to yours. You'll also need to locate the stamp code on the metal balance channel to choose the corresponding strength option. Take a look at the related parts and videos to see what you think. Thank you! Alternate image for 15-135
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