Tom from SWISCO responded:
June 26, 2018
The bottom attachment looks broken, like two tabs may have snapped off. Is that the case? Can you send a photo of an intact balance, maybe from the other side of the window, or from a different window of the same type? Also, re-measure the channel. The metal channel by itself should measure 21", I'm thinking, not 22". |
Tom from SWISCO responded:
June 26, 2018
Check out S350-21 if the top attachment has no tabs, but the bottom attachment does have tabs. "2030" is available as an option on our site for that product. |