Searching for 29-9 DA2 CMC 4

A quick learner says:
Yes I'm missing the plastic caps that hold the springs in. Thanks for helping.
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Bob from SWISCO responded:

Thanks for writing in. I am sure we can help, but that code only tells us the strength of the balance, not its identity or nor the identity of any other parts needed. Now, it sounds like you need new Top Sash Guides, so please remove one and show it to us from the front and side. That will help narrow things down. See the videos below.

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