Searching for 33 4 bsi oa

A quick learner says:
My window channel balance is 20 years old and it says 33 4 BSI OA. I couldn't find the exact same one online shop. Please help me find a compatible one to mine. Thank you so much!
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Emily from SWISCO responded:

Hi there!

I'm afraid we can't identify your balance from this photo alone. We would need you to remove an undamaged balance assembly with the end fittings intact to compare to our inventory. 

A quick learner says:
I am gonna send the photos of my broken balance.
I hope you can find the same or compatible one.
Thank you!
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Emily from SWISCO responded:

Thank you for the additional photos! Based on what I see here, my recommendation would be the S380-34 or S385-34 channel balance. The crucial difference between these two parts is the depth of the bottom shoe so you'll need to measure as shown below to determine the best match. You will also need to select the 3340 spring strength option for your replacements. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

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