Searching for 6860 patio door roller

A quick learner says:
Need to replace,
Marc
Thumbnail of the uploaded file named 2D4DD390-7414-4451-B6D3-F70FD9E80D75.jpeg
Profile picture of Paul
Paul from SWISCO responded:

The patio door roller that should work in place of your existing roller is our 81-002. Look it over and let us know if this is a match.

A handy person from RANDOLPH MA says:

Installed the 6830 a week ago, it rolled smoothly but not easily. Now, it's getting harder and harder to open. I've lubricated the bottom track with your track lubricant. I've adjusted the wheel heights and no change. What do you recommend? Marc

Profile picture of Paul
Paul from SWISCO responded:

When a service technician adjusts a glass door roller, they actually hold the door up slightly to take the pressure off of the adjusting screw as not to strip the die cast. Try adjusting the roller again. This time turn it clockwise to raise the door. 

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.