Tom
I ordered some balances off of you a few weeks ago. Everything was fine except for the length. I requested a 32" overall length and you sent me 33" overall. Please contact me. I need this resolved ASAP I'm also gonna need the clips that screw onto the sashes.
When you say overall length, do you mean the length of the metal channel or the length of the entire balance, including plastic ends? We only measure the length of the metal channel, and do not count the plastic ends.