Searching for Kk casemeant

Thanks for reaching out to us. Based on what you're describing, it sounds like your worm gear is stripped out. This cannot be repaired or replaced, unfortunately. You need an all new operator.

WE can help, but we'll need more information. Specifically, we'll need to see a photo of the complete operator assembly so that we can identify it. Your current photos only show the base, but we will also need to see the arms that open and close the window. Let me know when you can get that to me and we can work from there!

This is perfect, thank you. I recommend our 39-031 and 39-032 Truth EntryGard operators. I recommend looking over our dimensions just to be sure they match, but otherwise I'm confident that these are what you need.

If you only need this size, then you only need the 39-032. I only mention the 39-031 in case you were also interested in the other side.