Searching for R31538

A quick learner says:
July 21, 2014
The Entry gard piece indicates R for the piece need in bronze.
We took the number from the left side window.

Also we ordered an operator covering braze and we received bright brace instead bronze. What is the next step in returning the operator cover to get the BRONZE?
Thanks Dothlyn
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Tom from SWISCO responded:
July 21, 2014
Hey, Dothlyn. Looks like you had ordered our 39-322, which is only available in bright brass. You can simply mail it back to us for a refund and then place a new order whenever you wish. If you want bronze, I recommend our 39-107, which has multiple color options. See our Return Policy for more information.

I'm not sure what the other part is that you need. Please take a few pictures of it for me to see.
A quick learner says:
September 5, 2014
I finally am able to get pictures of the window parts. Here are the attachments. When you have received them, please let me know if they are available. Thanks for your attention to this matter.
User submitted photos of a window operator.
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Tom from SWISCO responded:
September 5, 2014
Thank you! Take a look at our 39-031 and 39-032. These look similar to your own hardware, but carefully look over their dimensions to be sure.
A home owner from Westchester, NY says:
September 10, 2014
I have attached a diagram of the entry guard. The number on the window is 95 on the right and 50 on the left. From the outside facing in is the way I am describing the window. The color is bronze. From the diagram sent the part needed is picture #1. We also need the handle. Please let me know the part number so that I may order them so that the repair can be completed.
Thanks
User submitted a diagram of window hardware.
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Tom from SWISCO responded:
September 10, 2014
I have received your image, but I'm having trouble making anything out. It appears to be very faded. Did you see our 39-031 and 39-032, though? I think these looks pretty close, you just have to see if the dimensions match yours. We list all of our dimensions on our site, so all you need to do is reference them. For a handle, see our 39-114L.
Truth Hardware Operator Cover
Truth Hardware Operator Cover
39-107
$3.30
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.70
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.70
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
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