Searching for Window rail clip and Nuair

A quick learner says:

Nuair window has an aluminum rail that is no longer held in place. I suspect the plastic piece on the window or the rail cap has probably sheared off a small piece of itself to allow this to happen. I have a photo of the normal side, the side where the spring loaded rail stays up , the plastic window cap and the plastic tip that is located in the top of the rail. Are these the fault. Do you have parts to repair the problem.

Thanks for any help

M

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Bob from SWISCO responded:

Yes, it sounds like the Top Sash Guide broke. The Top Sash Guides are the nylon pieces in the top corners of the sash that hold the balances in place. Due to age and sun exposure, these guides can crumble away; when this happens, the balances shoot past the sash. 

Nuair windows often use Top Sash Guides like our 18-009 or 18-178, but you'll need to remove an undamaged version and compare to confirm. See the video below. 

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