Searching for Window rail clip and Nuair

A quick learner says:
April 22, 2021

Nuair window has an aluminum rail that is no longer held in place. I suspect the plastic piece on the window or the rail cap has probably sheared off a small piece of itself to allow this to happen. I have a photo of the normal side, the side where the spring loaded rail stays up , the plastic window cap and the plastic tip that is located in the top of the rail. Are these the fault. Do you have parts to repair the problem.

Thanks for any help

M

Thumbnail of the uploaded file named 7144C8F4-8F92-4BB4-9B9E-0ADEC0418E17.jpeg
Thumbnail of the uploaded file named 806E1C7F-C8F6-4904-B15D-F271D4036751.jpeg
Thumbnail of the uploaded file named 885669D0-F3A9-49E7-A20C-F32B98362047.jpeg
Profile picture of Bob
Bob from SWISCO responded:
April 27, 2021

Yes, it sounds like the Top Sash Guide broke. The Top Sash Guides are the nylon pieces in the top corners of the sash that hold the balances in place. Due to age and sun exposure, these guides can crumble away; when this happens, the balances shoot past the sash. 

Nuair windows often use Top Sash Guides like our 18-009 or 18-178, but you'll need to remove an undamaged version and compare to confirm. See the video below. 
5/8" Top Sash Guide
5/8" Top Sash Guide
18-009
$0.99
Channel Balance Guide Pair
Channel Balance Guide Pair
18-178
$2.57
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.