Paul from SWISCO responded:
October 1, 2018
Thank you for your patience during this busy season. To remove the broken lock in the frame, you will first need to remove the sash. Then, get a putty knife or flat screwdriver and place the tip of it in the groove towards the inside of the broken lock. Now you want to use a hammer to tap it towards the outside of the sash. Once it's out you can simply slide in the new lock. |