October 21, 2020
Some of our windows will not stay up. They have a spiral rod that can no longer be connected to the bottom part. Several appear deteriorated over time. I don't think the company is in business any longer. Can you help identify the part I need. It appears to be 1 1/4" inside the channel. Thank you so much.
October 31, 2020
Bob, what's the return policy. What if I purchase 6 of each (178 and 188) and only use the right size, once I tackle the project? Thanks.