SeasonShield window parts

Quick Learner from Hilton Head Island, SC
Hello. I was closing my window today, and a plastic clip broke and the strings from the "guts" of the side rail were hanging out. It has gotten cold and the window needs to be closed. The window is 34.5" wide, and 56" tall. Can you help?

Thanks.
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hello,

Thanks for reaching out to us! The hardware that got damaged in the window is the channel balance. It helps to support the sash weight when propping the window open. I'm happy to provide you with a replacement recommendation but I will need to see a photo of an undamaged balance to confirm the right replacement.

I've included a few different video tutorials below that should help guide you through the removal (and installation process) and one that details the information we'll need to identify the balances. 

Please don't hesitate to reach out with any questions you might have.

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