Seems like the wrong rollers were installed in the first place.

A home owner from Tacoma, WA says:
Replacing old roller assembly on my glass patio door. The rollers installed in the door did not have any fasteners holding them in but they were stuck in there good, seems like the dimples were holding the assembly in the track that I included a picture of. The wheels are 1 1/8 inch. Would be great to know what kind of rollers I need to make this door work again. Thank you!
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Emily from SWISCO responded:

Hi there!

Start by taking a look at our 81-056 roller. Carefully compare your dimensions to ours and see if this matches up for what you need. If the dimensions differ in any way, please let us know exactly how.


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Alternate image for 81-056
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