Selecting the correct spiral window balance

A quick learner from Orlando, FL says:
I have measured my balance and it is 3/8" x 23 5/8". It has a white tip and it's a tilt window.

As you only have balances in even inch measurments, what is the best option to replace my orginal balance?
User submitted photos of a spiral balance.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
I think you might want to consider our S900-23 spiral balance. Just double check your measurements. Make sure when measuring the length and diameter that you're only measuring the outer tube.
A quick learner from Orlando, FL says:
I measured it a few times before I posted just to make sure I had it right and I only measured the black tube (in my case metal) and I did not include the tip.

You didn't mention the tip color. Mine is white and you only have Red and Blue tips, so should I go with the Red tip?

Also, as a rule of thumb is it better to go a little shorter on the replacement balance vs. a little longer?
Profile picture of Tom
Tom from SWISCO responded:
I'm not sure what tip color you need. You will have to weigh your window sash and compare it to the weight ranges shown for the S900-23, or whichever size balance you choose to go with.

The rule of thumb is to replace your balance with exactly what was installed originally. Your case is a little different, though, so it's hard to say. Balances usually come in lengths that end on the inch. It's not common that they have an uneven length like yours. I think Dave is right in this case, and that you should use a 23" long balance.
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.