Series 350 Channel Balances Quote

Thanks for reaching out to us. We're happy to look into this. We will need to see photos of the balance removed from the window. Close up shots of the top and bottom fittings are ideal. Can you confirm the metal channel length as well as the weight of the window sash?

We would also like to see an image of the inside of the balance’s metal channel, where the innerspring connects to the pulley mechanism; this connection is located in the middle of the channel.