Series 370 or 371??

A home owner from FL says:
February 14, 2019
I have a broken balance from a TRACO sash window. It looks like a series 370 or 371. It has a stamping 23DS RL38, and a shoe that looks like your 15-002. Photos attached... which part do I need?
Thanks
Profile picture of Tom
Tom from SWISCO responded:
February 18, 2019

Thank you for your patience in this matter. I actually don't think our Series 370 or Series 371 will work for you. You have a special type of balance that will need to be a custom order. Thankfully, we have all the information we need to get started. Can you just tell me how many you need? Once I know that, I'll email you an order link and price quote for the requested quantity.
A home owner from FL says:
February 18, 2019
I need two balances of this kind... thanks
Profile picture of Tom
Tom from SWISCO responded:
February 19, 2019

Great! I'll email you an order link and price quote right now for 2. Thanks for considering us for your business, it means a lot.
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
Channel Balance Top, New Security
Channel Balance Top, New Security
19-041
$1.30
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.