Series 380 Channel Balances Quote

Question

The channel length is 18 and 5/8. The stamp is 18 5 BSI FA.
I believe the window was made or sold by Yale Glass Company in 2012 which was a local window company that has since gone out of business. I would like to order 4 of these balances.
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Tom · Accepted Answer

Thanks for reaching out to us. They don't make the Series 385 in a length of 18-5/8". Can you verify that this is the correct Series? There is a balance made in 5/8" length increments, but it's a special configuration and very different in design.

I think it might be best if we start with photos of your old assembly. In order to figure out what Series this is, I need you to remove an undamaged version of this balance from the window and show me clear pictures of the top and bottom nylon fittings. I will also need to know the dimensions of these fittings.