Tom from SWISCO responded:
October 26, 2015
Hello again, Jack. It sounds like your top sash guides broke. These hold the balances in place, and when they break the balances shoot up to the top of the jamb track. We have a video on this that I think will be helpful.
|
Paul from SWISCO responded:
November 5, 2015
Thanks for the extra picture and information. Could you confirm the measurements of your top sash guide? It's a little weird, but we may be able to locate something that matches.
I'm also a little wary about the balance that is 28-3/4" long. That is a very peculiar length. Could you show me pictures of these balances? I will need to see both the top and bottom nylon attachment. With that kind of length, I suspect you may have a special kind of balance that will need to be a custom order. I would also like to know what numbers are printed on each metal channel. |