Shoe Size Measurements

A home owner from Raleigh, NC says:
32" Series 775 Balance
Product Code: S775-32

Since my shoes are what are broken, I'm wondering if I can measure the channel that they slide in. If so, does there need to be some space between each side of the foot and the channel walls.

Reason I ask is two of them were jammed at bottom of the channel as if the feet were to big. I couldn't even get a screw driver to leverage them to slide upward in the channel and eventually they broke just trying to get them out.

I do have one remaining out of the four that isn't broken so it's possible I can get that one out to measure but would rather not risk it.

Part number with same footer I'm looking for.

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Tom from SWISCO responded:
Hey, Bob. We highly recommend measuring the original shoe that you are trying to replace, not the track. Measuring the track is possible, I suppose, but it won't give you as accurate a measurement.

Another way to look at it is to consider that our Series 775 balances only have two different sized shoes: 1-1/4" and 1". Did you get the 1-1/4"? If so, you should probably swap them all out for the 1" option.
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