Shoe replacement

Quick Learner from Federal Way, WA
These are the shoes on each side of a window installed in 1995. One spiral balance is unattached and there is no cutout on the channel to remove the shoes to replace them. Before I make the cutout, I would like to know if you have any idea what type of shoe I need to buy as replacements from these pictures? I will grant you the pictures aren't very good, but I have never seen a shoe that looks quite like these.
Thanks
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hey there,

Thanks for posting! While I am confident that we can provide you with a replacement for the shoe you need, I would need to see it removed to make any recommendations. You'll also need to remove it to confirm the width and the thickness of the shoe.

I've included a few video tutorials below that show details about how to remove these shoes from the window. Take a look over them for reference.

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