Side guide and sash pin for plygem windows

A home owner from Branford, CT says:
Premium series window installed in 2004. plygem order # 114649-02. need side guide and pin that goes on bottom of sash and goes into side guide. Cord slips into grove on side guide. original window slip has PG3DHBG. Also, if you can identify can you give some installation guidance. I'm the home owner and there is no one in area that services plygem.
Thumbnail of the uploaded file named IMG_1978 - Copy.JPG
Thumbnail of the uploaded file named IMG_1979.JPG
Profile picture of Bob
Bob from SWISCO responded:

I believe the pivot shoe might be our 15-167, but you'll have to remove it and compare the dimensions and appearance to confirm. This shoe has used our 26-377 or 26-021 pivot bars in the past, but I can't narrow down what you have from those codes alone, so it's best to remove an undamaged version of the pivot bar and compare to confirm. 

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
How to Convert a Crossbow Balance to a Channel Balance
How to Convert a Crossbow Balance to a Channel Balance
VIDEO
WATCH >
How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.