Sill Plate Size

A home owner from South Carolina says:
July 22, 2019
I ordered the 39-171 and 39-172 Truth operators. But your sill plates are not as long as mine, and the operator doesn't fit right.

How do I get the correct operator for my window? Or make these operators fit correctly?

Thumbnail of the uploaded file named sill plate.JPG
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Tom from SWISCO responded:
July 26, 2019

I'm not sure what operator you may have. Could you show me a top-down shot of your entire original operator? I'd like to see everything in one shot if possible. Thanks!
A home owner from South Carolina says:
July 26, 2019
The operators are identical except for sill plate depth...the operators from original window are manufactured by truth
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Dave Sr. from SWISCO responded:
August 2, 2019

In my experience, the plate depth doesn't make a difference. As long as the arms match then it will work. In a worst case scenario you may need to angle the screws in a little. 
Truth Hardware Dyad Operator
Truth Hardware Dyad Operator
39-171
$32.55
Truth Hardware Dyad Operator
Truth Hardware Dyad Operator
39-172
$32.55
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