My name is Erwin and the owner of one of the 52 dwellings in the resort. The developer is no longer in business. Th windows were of the Silver libe casement series. Problem is to get replacement parts. I am sending you some pictures of the windows including the problem. Hopefully you will b able to help me (us). If you do not supply the part(s) you may be able to give me a hint where to look.
If I need to buy a complete mechanism that will be no problem.
--142427-j is the broken part. If I have o buy the complete mechanism - 120010-j that will b no problem.
Regards,
Erwin
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Tom from SWISCO responded:
October 3, 2022
Hello, Erwin! I'm very confident that we can supply all the parts you need for this project. Starting with the hinge, my recommendation would be the 36-048. This won't be exactly the same as your original assembly but as long as you replace the top and bottom then it should work perfectly well. Note that those black guides are part of the hinge assembly and not sold separately. As for the operator, I believe yours is a match for our 39-220B. Review its specs below to confirm. Note that is is designed to work with a cover/handle set like our 39-376. I think this is what you have now, and so it can be reused, but I thought I'd mention it just in case. We also sell the 39-221B for the opposite side. 
Detail of 39-220B
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Dear Sir,
A couple of days ago I reacted to your mail saying that I needed to check my measurement with yours.
For the hinges you recommended 3-048 and I noted that the length is 10". The length of my present hinge is 13". I saw that you also have a part 36-049 with a length of 14" I wonder if the 36-049 will not be a better match. Please comment.
I noticed that 39-220B and 39-376 are the correct matches. let me know your opinion about the 36-049 and then I will place my order, which is not a bog one but guaranteed more homeowners will be happy to order from oy in the future.
regards,
erwin
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Tom from SWISCO responded:
October 6, 2022
Hello, Erwin! I agree, if your hinge is that size then I think 36-049 would be a better option. We appreciate your consideration, your business means a lot! Please let me know if you had any other questions. |
