Silverline casement windows

A home owner from Kingston, Massachusetts says:
May 14, 2020
Slide brackets at bottom rusted out. Fasteners totally disintegrated. Bottom of window unsupported and hanging loose on four of 10 windows. Original order shows 3100 series, C4-1954 LLRR LOE (2 sets), C1-1954 LH LOE, C1-1954 RH LOE for total of 10.

Windows are still under warranty but new owner of Silverline has referred me to you.
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A home owner from Kingston, Massachusetts says:
May 17, 2020
I am adding more pics to maybe assist you in identifying parts. These pics are of one of the few (out of 10) where the mechanism is not falling apart
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Casey from SWISCO responded:
May 18, 2020

Hello,

It appears that you need a new hinge set. Take a look at our 36-048 and see how the dimensions compare. Thanks for posting!
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Casey from SWISCO responded:
May 21, 2020

You've hit the nail on the head. The main difference between the two hinges I mentioned is the material and though they are not handed, they do come with a top and bottom hinge for your window sash
A home owner from Kingston, Massachusetts says:
May 21, 2020
Hello Casey. TY for sending this info. Am I correct in thinking that your 36-048 and 36-004-10 are dimensionally the same but that the 36-004-10 is made of stainless steel? Also that they are not handed left and right, correct?
2-Bar Hinge Set, 10"
2-Bar Hinge Set, 10"
36-048
$17.47
How to Replace a 2-Bar Hinge Set on a Casement Window
How to Replace a 2-Bar Hinge Set on a Casement Window
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