Simonton 5500 series windows

A contractor from Perkasie, PA says:
Dual coil balance assembly w/constant force includes pivot shoe
Thumbnail of the uploaded file named IMG_0137.jpeg
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Tom from SWISCO responded:

Hello! We definitely carry these parts. See the 15-192 pivot shoe, 15-156 cover, 15-157 drum, and finally the Series 170 and Series 171 coil springs. The video below will also show you how all these parts work together.

A home owner from Perkasie, PA says:
Is there anyway I can contact this contractor to possibly do the repair?
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Tom from SWISCO responded:

I'm not sure which contractor it is you're talking about. I'm sure you can contact a professional in your area to come out and do the repair for you, if necessary, but that's not something we can help with.

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