Simonton 5500 series windows

A contractor from Perkasie, PA says:
Dual coil balance assembly w/constant force includes pivot shoe
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Tom from SWISCO responded:

Hello! We definitely carry these parts. See the 15-192 pivot shoe, 15-156 cover, 15-157 drum, and finally the Series 170 and Series 171 coil springs. The video below will also show you how all these parts work together.

A home owner from Perkasie, PA says:
Is there anyway I can contact this contractor to possibly do the repair?
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Tom from SWISCO responded:

I'm not sure which contractor it is you're talking about. I'm sure you can contact a professional in your area to come out and do the repair for you, if necessary, but that's not something we can help with.

SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
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Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
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