Simonton Handle with 5/16" Spline

A handy person from ATASCADERO, CA says:
January 23, 2023
Greetings!

The 39-376 window crank I purchased will not work. See attached. Our Simonton window requires a crank that can accept a 5/16" spline. The one purchased is for a 1/4" spline. It also appears to be a little shorter than the original.

Do you have one that will work for me?

Thanks, Tim
Thumbnail of the uploaded file named Screenshot 2023-01-23 145116.png
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Jasmine from SWISCO responded:
January 24, 2023

The measurement of the spline for this handle and cover set is 11/32". As is the case for all Truth Hardware crank handles. Unfortunately, this is no 5/16" spline handle that would be compatible with your operator.

Can you give a more detailed description of why the part didn't fit?

Also, may I see a photo of the entire operator as well as the original cover?
A home owner from ATASCADERO, CA says:
January 24, 2023
Greetings! The handle purchased would not go onto the operator spline. The spline opening was too small. The size difference can been seen in the image.
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Jasmine from SWISCO responded:
January 24, 2023

Thanks for confirming.

After a thorough review of your photos, we've determined we are, unfortunately, unable to provide a replacement for the type of crank handle you have. For the type of spline you have, the largest size we have is 11/32".

We do have cranks with a 5/16" spline, however, they have a hexagonal shape, unlike our handles that have a circular spline.

Sorry we can't be of more help!

Let me know if you have any questions.
Encore Truth Folding Handle with Cover
Encore Truth Folding Handle with Cover
39-376
$11.97
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