The mortise patio door lock has failed. I need help to identify the correct part. I tried to upload some photos, but this website wasn't responding when I clicked the RED button. I can E-Mail the photos, pretty easily. It may be that our server here is blocking your website from opening a pop up to upload the photos. E-Mail should work.
The door was manufactured in Feb 2001. This same part failed about 2009 and I replaced it then, but the information on the door has faded now and I can't read it anymore and I don't remember what part I bought. So, I guess this part has about an 8 or 9 year life expectancy. Thanks!
Simonton Patio Door Mortise Lock
Home Owner from Streetsboro, Ohio
Jun 26, 2018 10:30 am
6 Replies
Casey from SWISCO
Jun 26, 2018 3:47 pm
Hi there, sorry to hear you're having trouble uploading your photos. Would you mind trying to email them to us at customercare@swisco.com? Just be sure to include your reference ID, D115432. Thanks!
Home Owner from Streetsboro, Ohio
Jun 27, 2018 9:09 am
Hello! Here at the pictures of the failed mortise. I hope you can identify it from the pictures. This is for case number D115432.
Thanks
Mark W Bailey
Thanks
Mark W Bailey
3 user uploaded images
Casey from SWISCO
Jun 27, 2018 9:12 am
Take a look at our 82-218 mortise lock. This seems like it will make a good replacement, but make sure to compare our dimensions to yours to be sure. thank you!
Home Owner from Streetsboro, Ohio
Jun 27, 2018 10:27 am
OK, great, I will check it out later, when I get home. Thanks.
Home Owner from Streetsboro, Ohio
Jun 27, 2018 7:21 pm
The dimensions match, so I ordered a lock. Thanks!
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