Simonton window balances

from New York
Hello,
I have a Simonton Dimension One series single hung window. Actually it's for my neighbor and I'm helping him out. I don't know what type of balance it uses, but someone at Simonton told me it's a 65s. The order number is 296939/04. The attached photos are the only stickers we could find on any of the windows in his house. The windows were installed in 1994. Can you help me find which balances I'll need to buy?
Thanks!
4 Replies
Paul
Paul from SWISCO
SWISCO
Expert

Hi there, we're happy to help get your neighbor's window fixed up, but we'll need to see a photo of the balance system. Three different types were used in that year, so we want to be sure we get you the correct parts.

Quick Learner
Hi Paul,
Do these photos reveal enough to determine which type is used?
3 user uploaded images
Paul
Paul from SWISCO
SWISCO
Expert

Thank you for the additional photos. We're very close, but there is one vital part of the balance that's obscured in your photo: the pivot shoe. If you look in your second photo in the new batch, you can somewhat make it out where the sash joins the frame. If you were to remove the sash and show me a photo of the pivot shoe, I'm positive that I can tell you exactly what you need.

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