Simonton window shoe and balance replacement

Question

Hello, we recently bought a house that has Simonton windows in it. I am not sure when they were installed but one of the windows needs a shoe and balance as it doesn't stay up when opened. The only number I could find is 9808 (This could be 8086 but I'm pretty sure it's a 9) which is on the metal piece that connects to the shoe (and broke off the window, see attached photo).

Tom · Accepted Answer

Simonton no longer makes these parts anymore, unfortunately. We do sell Certainteed parts that can replace them, though; see our 15-192 shoe, 15-156 cover, 15-157 bushing, and Series 170 spring. We also sell the 26-336 pivot bar.

The catch is that the center metal cam of the new 15-192 shoe will not be compatible with your pivot bar, and you're kind of stuck using the 26-336. In order to work around this you'll have to reuse the center cam from your old pivot shoe. Make sure not to throw those out.