Simonton windows coil balance and hardware

Question

The standard support is at the top of the window and is screwed into the actual frame. Your videos show that this piece is moved to meet the pivot shoe...I took the screws out of the support but it really doesn't move and because they're screwed into the metal frame are they supposed to move?...I'm confused.do the 2 springs in the pivot base come attached to the base?

is it supposed to move freely after removing the screws?..why is it screwed into the frame at the top if it's supposed to move...Seems like it's supposed to stay there. Your video shows how you put in a new support and move the pivot base to meet it..please help

Tom · Accepted Answer

Thanks for reaching out to us. The white spring cover is not supposed to move at all when the window is operating normally. They're meant to anchor the coil springs in one spot. When you open and close the window, the springs extend from and retract into that position like a tape measure.

Once the screws are out, though, then the cover and spring assembly should be able to move freely. Why yours isn't, I cannot say. It could be there's dirt and debris back there that's keeping them stuck. You could try spraying with lubricant like WD-40 or silicone spray to see if that helps with removal.

I'm confused about what you mentioned about our videos. I just watched both coil balance videos on our site and neither show the cover moving until it's unscrewed from the track. The only thing that moves is the pivot shoe.