Emily from SWISCO responded:
September 13, 2021
Hi there! Thank you for your patience during this busy season. The part you're referring to is called a coil balance. We can help, but we'll need you to remove an undamaged pivot shoe from the window to compare to our inventory. If we can identify the pivot shoe, that will tell us the coils and accessories that you'll need. I'll attach some videos below on the removal and installation process to give you a better idea of how this hardware works. |