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Emily from SWISCO responded:
February 3, 2023
Hey there! It appears you have an extended travel channel balance which has a pulley wheel built into the bottom fitting itself, as well as an extended cord travel and a metal channel length of 23-7/8". We can certainly help but this will need to be a custom order. I just need a few more details before we go any further. Can you show me a photo of the metal clip at the end of the pulley cord? And how many balances are you looking to purchase? Thank you! |
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Tom from SWISCO responded:
February 6, 2023
Hey there! Emily isn't here today but I can help from here. All of these balances are made with a metal clip at the end of the cord as a rule. They're not made any other way. This is how the balance anchors to the window track so that it can operate. If there was no hook then the balance simply wouldn't function. The bad news is that the hooks come in a bunch of different designs, none of which are compatible. If we can't see it, we won't be able to proceed. It's a very important detail. Please triple check the end of the cord and get back to us. |
