Single Hung window - Balancing system

Home Owner from Diamond Bar, California

Cord of balancing systen has been broken. i think balancing systen is at the top of the window, I removed couple of scews from the window top frame but could not remove the balancing spring. I have attached 4 pictures. one picture include plastic channels which goes on the side of the window. Other pictures show a hook with broken cord, black plastic channels. Need to know the replacement part and how to remove the broken balancing system.

Thank you,

Rashid 

4 user uploaded images
2 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

Unfortunately, we do not carry replacement balances designed to attach to the sash clip shown in your second photo. If possible, I would recommend reaching out to the window manufacturer directly to discuss your replacement options. I'm sorry that we won't be able to assist with this repair but please let us know if you have any other hardware questions. Thanks for posting. 

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