Tom from SWISCO responded:
July 8, 2019
Thanks for your patience in this matter, Dean. I'm confident that we can replace this roller, but not the inner portion. Very few rollers have the inside portion available by itself. You'll need the complete assembly, outer housing and all, which means you'll have to remove that from the door and show us the whole thing together in order for us to ID a match. There's no other way. Let me know if you're able to get that to us and we will do our best to find a match. |
Tom from SWISCO responded:
July 22, 2019
Hi there Dean and welcome back. The parts you show us were a part of the Allen Stevens business in NYC. They have been out of business for quite some time now, but I believe we can still help. We are going to assume the diameter of your wheel is 1-1/2". If that in fact is true, you may be able to use our 81-004 roller assembly. We have known this roller assembly to be very popular in the Allen Stevens' brand. To both remove and install the roller assembly, you will need to remove the bottom door rail from the glass. |
Tom from SWISCO responded:
July 26, 2023
I'm afraid the previous customer never did get back to us as to whether our suggestion worked, however I have heard confirmation from many other customers in the past. It's just important to understand that it may not be a simple project. You should expect to have to do a little handiwork to get it to fit in the door just in case. |