Single hung sash guide : SWISCO.com

Contractor from Seattle, Washington

Feb 11, 2025 1:45 pm

I have an Alpine single hung window that is missing one of the sash guides and would like to replace both of them.

5 user uploaded images

4 Replies

Casey from SWISCO

Feb 11, 2025 3:58 pm

Hello,

We'd be happy to look into this for you but we'll need a bit more information to narrow down your options. If you could show us the connecting point between the spring and pulley inside the metal channel, that would help us confirm if our stock balances could work for your repair or if they would need to be special ordered. Thank you!

Contractor from Seattle, Washington

Feb 11, 2025 4:44 pm

Let me know if any of these help.

3 user uploaded images

Casey from SWISCO

Feb 12, 2025 8:13 am

Thanks for getting back to us. You could have either the S380-24 or S385-24 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment.

You'll also need 2320 spring strength options for your replacement balances. Thank you and let us know if you have any other questions or concerns.

Comparison of the S378, S380 and S385 balance shoes.