Sliding Door Lock

Home Owner from USA

Jun 8, 2021 3:44 pm

My sliding door lock is not locking easy way. I have pull my door very forcefully than only it's lock. Can any one help me?

8 Replies

Emily from SWISCO

Jun 11, 2021 2:09 pm

Hello!

We'd be happy to help, but we'll need to see the original handle and/or mortise lock that you'd like to replace to compare to our inventory.

Thank you!

Home Owner from USA

Jun 11, 2021 3:44 pm

I have this model and I bought from swisco.

1 user uploaded image

Emily from SWISCO

Jun 14, 2021 8:59 am

I'm sorry you're having trouble with our 82-086. Could you clarify in more detail about the issue you're having?

Home Owner from USA

Jun 14, 2021 12:32 pm

When I lock the door, the lock goes down but the door is actually do not lock and I can open.
Basically the door lock is not locking the door.
I tried to upload a video but it doesn't support.

Emily from SWISCO

Jun 15, 2021 9:56 am

It sounds like your mortise lock might be the culprit. What I suggest is to take a slotted screw driver and wiggle it around in your mortise lock to see if that fixes the problem. If it doesn't, you most likely need a new mortise which we can help with.

Home Owner from USA

Jun 15, 2021 6:35 pm

Problem solved. Not only wiggle but I have to reposition the mortise.
Thank you so much for your idea.

Emily from SWISCO

Jun 16, 2021 8:26 am

I'm so glad it worked out! If you have any future hardware questions please let us know. We'll be happy to help!